Privacy Policy — Asphalva

1. Introduction

Asphalva ("we", "us", "our") is committed to protecting the personal data of individuals who interact with our services. This Privacy Policy explains what information we collect, how we use it, the legal basis for processing, and the rights available to you under Malaysian law.

Our services involve doorstep vehicle delivery rental across the Klang Valley. In providing these services, we handle personal data relating to enquiries, bookings, and rental arrangements. This policy applies to data collected through our website at asphalvax.live, by phone, and through written correspondence.

For any questions about this policy, contact us at [email protected].

2. Data We Collect

Information You Provide

Full name and identification (required for rental agreements)
Email address and phone number
Delivery and collection addresses
Driving licence number and validity (required at handover)
Preferred rental dates and arrangement type
Any messages or notes submitted through the contact form

Information Collected Automatically

Browser type, device type, and operating system
IP address and approximate location data
Pages visited and time spent on site
Cookie consent preferences stored locally

Legal Basis for Processing

We process personal data on the following bases: performance of a contract (to fulfil your rental arrangement), legitimate interest (to manage enquiries and improve services), compliance with legal obligations, and consent (where you have opted in to specific communications or cookie categories).

3. How We Use Your Data

To process and confirm rental arrangement enquiries
To coordinate vehicle delivery and return logistics
To prepare and manage rental agreements and condition reports
To communicate with you about your arrangement before, during, and after
To comply with road transport and regulatory requirements in Malaysia
To improve our website and service processes through aggregate analytics

We do not use your personal data for unsolicited marketing communications unless you have given explicit consent. We do not sell or share your data with third parties for their own marketing purposes.

4. Data Sharing

We share personal data only where necessary:

With vehicle insurers or coverage providers as required for your arrangement
With analytics service providers (e.g. Google Analytics) operating under data processing agreements
With regulatory or law enforcement authorities if legally required

Any third party receiving data from Asphalva is required to handle it in accordance with applicable data protection standards.

5. Data Retention

We retain personal data for as long as necessary to fulfil the purpose it was collected for, including any applicable legal, regulatory, or contractual obligations. For completed rental arrangements, relevant data is retained for a period of up to seven years in accordance with Malaysian commercial record-keeping requirements. Contact enquiries that do not proceed to an arrangement are retained for up to twelve months.

6. Data Security

We apply reasonable technical and organisational measures to protect personal data from unauthorised access, disclosure, or loss. This includes secure data storage, access controls, and regular review of data handling practices. In the event of a data breach that may affect your rights or interests, we will notify affected individuals in accordance with Malaysia's Personal Data Protection Act 2010 (PDPA).

7. Cookies

Our website uses cookies to support basic functionality and anonymous usage analytics. Your cookie preferences are stored in your browser's local storage. For a full explanation of the cookie types we use and how to manage them, please refer to our Cookie Policy.

8. Your Rights Under Malaysian PDPA

Under Malaysia's Personal Data Protection Act 2010, you have the following rights in relation to your personal data:

Right of Access: You may request a copy of the personal data we hold about you.
Right of Correction: You may ask us to correct inaccurate or incomplete data.
Right to Withdraw Consent: Where processing is based on consent, you may withdraw that consent at any time.
Right to Limit Processing: You may request that we cease processing your data for certain purposes.

To exercise any of these rights, contact us in writing at [email protected]. We will respond within 21 working days. Complaints related to data handling in Malaysia may be directed to the Department of Personal Data Protection (JPDP) at pdp.gov.my.

9. Third-Party Links

Our website may contain links to external websites or services. We are not responsible for the privacy practices of those third parties. We encourage you to review the privacy policies of any external site you visit via a link from our website.

10. Children's Privacy

Our services are available only to individuals aged 18 and above who hold a valid driving licence. We do not knowingly collect personal data from individuals under the age of 18. If we become aware that data has been collected from a minor, we will delete it promptly.

11. Policy Updates

We may update this policy from time to time. Significant changes will be noted at the top of this page with an updated revision date. Continued use of our website after an update constitutes acceptance of the revised policy. We recommend checking this page periodically if you have an ongoing arrangement with us.

12. Contact

Data controller: Asphalva
Address: 33 Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 19-258 4671