Terms & Conditions

1. Definitions

In these Terms and Conditions, the following terms have the meanings set out below:

"Asphalva", "we", "us", "our" — Asphalva, a vehicle rental business registered in Malaysia, based at 33 Lorong Maarof, Bangsar, 59000 Kuala Lumpur.
"Arrangement" — a confirmed doorstep vehicle delivery rental between Asphalva and a Client, for one of the three defined arrangement types.
"Client", "you", "your" — an individual or entity who has submitted a request for and confirmed an Arrangement with Asphalva.
"Delivery Address" — the address specified by the Client for vehicle delivery and/or return pickup.
"Agreement" — these Terms and Conditions together with any written confirmation of Arrangement provided to the Client.

2. Acceptance of Terms

By submitting a request for a rental arrangement through our website or by phone, and by confirming an Arrangement in writing, you agree to be bound by these Terms and Conditions.

Arrangements are available only to individuals aged 18 or above who hold a valid Malaysian driving licence or a recognised international driving permit. Asphalva reserves the right to verify driving licence details prior to or at handover.

3. Service Description

Asphalva provides doorstep vehicle delivery rental arrangements within the Klang Valley area of Malaysia. Three arrangement types are offered: Single-Day Delivered Compact, Three-Day Delivered Sedan, and Weeklong Delivered Premium. Vehicle delivery and return pickup are included within the standard Klang Valley coverage area.

Asphalva does not provide transport services. The Client operates the vehicle independently during the arrangement period. Asphalva does not guarantee the availability of a specific vehicle model or variant but will deliver a vehicle of the agreed class.

4. Booking and Confirmation

An Arrangement is not confirmed until Asphalva has sent written confirmation to the Client and the Client has acknowledged acceptance of the terms. Submitting an enquiry form does not constitute a binding booking. Asphalva will respond to requests within one working day. If the requested arrangement, dates, or delivery area cannot be accommodated, we will inform you promptly.

5. Client Responsibilities

The Client agrees to:

Be present at the Delivery Address at the agreed handover time, or designate an authorised adult to receive the vehicle on their behalf
Hold and present a valid driving licence at the time of handover
Use the vehicle in compliance with Malaysian road transport laws and regulations
Return the vehicle in the same condition as received, subject to reasonable use
Notify Asphalva promptly of any accident, damage, or loss involving the vehicle during the arrangement period
Not sub-let, re-hire, or otherwise make the vehicle available to a third party not named in the agreement
Not use the vehicle outside Peninsular Malaysia without prior written consent from Asphalva

6. Payment Terms

All arrangement prices are quoted and payable in Malaysian Ringgit (RM). Payment terms and accepted payment methods will be communicated at the time of confirmation. Asphalva reserves the right to request a refundable security deposit prior to the commencement of an arrangement.

Changes to a confirmed arrangement that result in a longer duration or different vehicle class may attract additional charges, which will be communicated before any changes take effect. Asphalva does not offer price adjustments after a confirmed arrangement has commenced.

Cancellations

Cancellations made more than 48 hours before the scheduled delivery time will be reviewed on a case-by-case basis. Asphalva does not commit to a standard refund policy for all circumstances; cancellation outcomes depend on costs already incurred and will be communicated in writing at the time of the cancellation request.

7. Vehicle Condition and Handover

Asphalva will deliver a vehicle that has been inspected and prepared in accordance with our pre-delivery checklist. A condition report will be completed jointly with the Client at delivery. Both parties will sign the condition report. A copy will be retained by each party.

At the end of the arrangement, Asphalva will inspect the vehicle upon return pickup. Any damage or condition that was not present at delivery and is not attributable to normal wear and use may result in charges to the Client. These will be communicated in writing before any charge is applied.

8. Mileage and Usage

Each arrangement includes a defined mileage allowance as stated in the written confirmation. Mileage in excess of the agreed allowance will attract a per-kilometre charge as specified in the confirmation document. The Client is responsible for accurate mileage reporting at return.

9. Coverage and Liability

Asphalva includes standard road coverage with each arrangement. Coverage details, including the scope of coverage and applicable excess amounts, will be specified in the written confirmation provided before the arrangement commences.

Asphalva's liability for any claim arising from an arrangement is limited to the value of the arrangement fee paid. Asphalva is not liable for indirect, incidental, or consequential losses including but not limited to loss of income, business interruption, or personal injury unrelated to our direct actions.

10. Force Majeure

Asphalva will not be held liable for delays or failures in service delivery caused by circumstances outside our reasonable control, including but not limited to severe weather, road closures, civil disturbance, or vehicle breakdowns arising from manufacturer defects. In such circumstances, we will notify the Client as soon as practicable and work to arrange an alternative solution.

11. Indemnification

The Client agrees to indemnify and hold Asphalva harmless from any claim, loss, or expense — including legal fees — arising from the Client's misuse of the vehicle, breach of these Terms, or violation of applicable Malaysian law during the arrangement period.

12. Termination

Asphalva may terminate an arrangement with immediate effect if the Client is found to be in material breach of these Terms, including use of the vehicle for illegal purposes or provision of false information at the time of booking. In such cases, the Client will be required to return the vehicle to Asphalva's designated location immediately, and no refund will be provided for any unused portion of the arrangement.

13. Intellectual Property

All content on the Asphalva website, including text, images, and structural design, is the property of Asphalva and may not be reproduced without written permission. No licence to use Asphalva's intellectual property is granted by these Terms other than the limited right to access the website for enquiry and booking purposes.

14. Dispute Resolution

These Terms are governed by the laws of Malaysia. In the event of a dispute, the parties agree to first attempt resolution through direct written communication. If a resolution cannot be reached informally within 21 days, disputes shall be subject to the exclusive jurisdiction of the courts of Malaysia, with venue in Kuala Lumpur.

15. General Provisions

These Terms, together with the written arrangement confirmation, constitute the entire agreement between the parties for the relevant arrangement. If any provision of these Terms is found to be unenforceable, the remaining provisions will continue in full effect. Asphalva's failure to enforce a provision on one occasion does not waive the right to enforce it in the future.

16. Changes to These Terms

Asphalva may update these Terms from time to time. Significant changes will be reflected in the "Last Updated" date above. For confirmed arrangements, the version of the Terms in effect at the time of confirmation applies. Continued use of the Asphalva website after an update constitutes acceptance of the revised Terms.

17. Contact

For legal or contractual enquiries relating to these Terms:
Asphalva
33 Lorong Maarof, Bangsar, 59000 Kuala Lumpur, Malaysia
Email: [email protected]
Phone: +60 19-258 4671